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Odor/Smoke Investigation

Odor of Rotten Eggs or Burning Reported

Town of Watertown Fire dispatched to reports of an odor of rotten eggs or something burning at a retail store.

Closed Apr 13, 2026 u{006377} 10:18 AM Town of Watertown Fire
20999 State Rte 3, Watertown, NY 13601

Incident Report

Town of Watertown Fire units responded to reports of a rotten egg or burning odor at a retail store in a shopping plaza at 20999 State Rte 3 in Watertown, according to dispatch radio traffic.

At 10:18 a.m., dispatchers sent Town of Watertown Fire units 46-4-2, 46-0-1, and 46-0-4 to Victoria's Secret for the odor investigation. En route, dispatch relayed information from security that cleaning of nearby water tanks was causing the smell, later pinpointed to a coffee shop adjacent to the store. Unit 46-0-4 arrived on scene by 10:23 a.m., followed by 46-4-2 at 10:24 a.m., with additional units staging near a trash compactor between Best Buy and JCPenney's.

The incident was cleared at 10:33 a.m. after responders confirmed the non-emergency source, with all Town of Watertown Fire units reporting available. The call lasted 14 minutes.

Dispatch Audio

Initial 10:18:01 AM

Odor of Rotten Eggs or Burning Reported

View Transcript
Town Water Sound Fire, respond. Victoria's Secret. 209993. Caller, stating there's a order. Odor of rotten eggs or something burning. Repeating, it's on a water zone fire response. Victoria's Secret 209-9903 reporting order of rotten eggs or something burning. 4642, respond. Copy. 46421018.

Town of Watertown Fire

Location

Incident Timeline (7 events)

1
Odor of Rotten Eggs or Burning Reported 10:18:01 AM

Town of Watertown Fire dispatched to reports of an odor of rotten eggs or something burning at a retail store.

Town Water Sound Fire, respond. Victoria's Secret. 209993. Caller, stating there's a order. Odor of rotten eggs or something burning. Repeating, it's on a water zone fire response. Victoria's Secret 209-9903 reporting order of rotten eggs or something burning. 4642, respond. Copy. 46421018.
2
Town Fire units en route to odor call 10:18:30 AM

Town of Watertown Fire 46-4-2, 46-0-1, 46-0-4 responding to odor of rotten eggs or burning at Victoria's Secret, 20999 State Rte 3.

10:17:50 AM JE Dispatch Tower, respond to fire alarm activation. Victoria's Secret zero three.
10:18:25 AM JE Dispatch Sound of water zone fire, respond. Victoria's Secret two zero nine nine nine zero three. Caller saying there's a odor of rotten eggs or something burning. Are you kidding? Sound of water zone fire, respond. Victoria's Secret two zero nine nine nine zero three are reporting order of rotten eggs or something burning.
10:18:30 AM JE 46-4-2 46 40 2, respond.
10:18:34 AM JE Dispatch Copy. 40 6 4210 18.
10:18:43 AM JE 46-0-1 40 601, respond.
10:18:46 AM JE Dispatch Copy. 46011018.
10:18:51 AM JE 46-0-4 Jefferson 4604, same traffic.
3
Odor cause: water tanks being cleaned 10:19:21 AM

Dispatch to Town of Watertown units responding: spoke with security, water tanks in area being cleaned causing foul odor.

10:18:57 AM JE Dispatch Copy. You're responding to 19.
10:19:21 AM JE Dispatch Jefferson 2, town of Watertown units responding. Did speak to security and stated there are water tanks in the area that they are cleaning causing a foul odor.
4
Odor tanks at nearby coffee shop 10:22:46 AM

46-0-4 reports on scene. 46-0-1 queries water tanks location; dispatch advises coffee shop near Victoria's Secret.

10:22:46 AM JE 46-0-4 4604 on for Jackson.
10:23:44 AM JE 46-0-1 Jefferson 4601.
10:23:47 AM JE Dispatch 4601.
10:23:52 AM JE 46-0-1 Did officer advise where these water tanks are being cleaned?
10:23:59 AM JE Dispatch Apparently, one of the coffee shops near Victoria's Secret.
10:24:02 AM JE 46-0-1 Greeting.
5
46-4-2 arrives at odor scene 10:24:35 AM

46-4-2 arrived on scene.

10:24:35 AM JE 46-4-2 40 642, arrive.
10:24:39 AM JE Dispatch Copy. 4642, 1024.
6
Units stage at plaza trash compactor 10:25:37 AM

46-P35 reports parked by trash compactor between Best Buy and JCPenney's. 46-0-1 requests repeat.

10:25:24 AM JE 46-P35 46 42, 4601.
10:25:30 AM JE 46-0-1 4601.
10:25:37 AM JE 46-P35 We're parked by the trash compactor between Best Buy and JCPenney's.
10:25:40 AM JE 46-0-1 Repeat.
7
Town Fire clears odor investigation 10:32:58 AM

46-0-1 available from mall odor call. Dispatch logs Town of Watertown units available.

10:32:52 AM JE 46-0-1 P Jefferson 4601.
10:32:54 AM JE Dispatch 4601.
10:32:58 AM JE 46-0-1 P We're available from the mall call.
10:33:02 AM JE Dispatch Copy. Universion units available. Ten thirty three.
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